Privacy Policy

1. Introduction

Aqili, Inc. ("Aqili", "we", "us", or "our") operates the StreamSign digital signage platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service, our public website, and related applications or support channels.

By using the Service, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account Information: Name, email address, password, and organization name when you register
• Payment Information: Billing details processed through our payment providers (we do not store full credit card numbers)
• Content: Media files, playlists, and schedules you upload to the Service
• Communications: Information you provide when contacting support

2.2 Information Collected Automatically

• Device Information: Player device identifiers, hardware specifications, and network information
• Usage Data: Login times, features used, content playback statistics
• Log Data: IP addresses, browser type, pages visited, and timestamps
• Cookies: Authentication tokens and session management cookies

2.3 Third-Party Authentication

If you sign in using a supported identity provider, we may receive profile details such as your name, email address, and avatar from that provider. We do not receive your password from those providers.

3. How We Use Your Information

• Provide, maintain, and improve the Service
• Process transactions and send related information
• Send technical notices, updates, and support messages
• Respond to your comments, questions, and requests
• Monitor and analyze usage patterns and trends
• Detect, investigate, and prevent fraudulent transactions and unauthorized access
• Personalize and improve your experience

4. Information Sharing

We do not sell your personal information. We may share information in the following circumstances:

• Service Providers: With vendors who assist with hosting, storage, authentication, support, or payment processing
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you have given us permission to share

5. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and, where applicable, at rest
• Secure authentication with HttpOnly cookies
• Security monitoring and operational review
• Access controls and employee training

6. Data Retention

We retain your information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us. Some information may be retained for legal compliance or legitimate business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict certain processing
• Data portability
• Withdraw consent where processing is based on consent

8. Cookies

We use essential cookies for authentication and session management. These cookies are necessary for the Service to function and cannot be disabled. We use HttpOnly secure cookies to protect your authentication tokens.

9. Children's Privacy

The Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Continued use of the Service after an update is subject to the revised policy.

12. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: